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HydroStar Carpet Cleaning

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Hydrostar Carpet Cleaning
5.0
Based on 116 reviews
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Gary Greenwald
Gary Greenwald
17:39 27 Nov 19
Outstanding service and superior quality of work is what you will receive with Hydrostar Carpet Cleaning of Knoxville. ... As a retired business owner I typically set a high bar of what I expect for customer service and quality of work. As a result very few business or individuals will leave me totally satisfied with a product or service. Hydrostar Carpet Cleaning not only met the high bar, they exceeded it!! I had Hydrostar Carpet cleaning clean my living room area rug that is heavily traveled by my two large breed dogs (who are indoor/outdoor). After the carpet cleaning my carpet looked so awesome and smelled so clean I was totally amazed and very very pleased. So if you need your carpet cleaned by a company with exceptional service and the highest quality of work there is only one choice you should go with in Knoxville, Hydrostar Carpet Cleaning! You'll be so happy you did! I highly recommend!read more
tina patterson
tina patterson
21:29 08 Nov 19
Excellent service and results!! I used Hydrostar recently (10/18/19) to clean and deodorize my parents' home as we... were preparing to sell it. The home was a 2400 sq ft home with older carpet that was worn in the usual places with stains, some extensive! In addition, there was dog urine in every room that needed additional treating and cigarette smoke odor throughout. I knew it was a large, challenging job and insisted that Andrew see it in person before he quoted it. We agreed on a price that I felt was very fair and included the extras needed for the challenge. Andrew was honest about the expected results and clear that some of the trouble spots might not clean well. He spent ample time working through the planning and helping me to understand what the extra service would provide. They arrived on time and completed the job in a sufficient amount of time, as most of the home was carpet. The result was.......... nothing more than MIRACULOUS! All of the areas were clean, fresh and beautiful. All the people that had been in the house previously were amazed. The realtor said the carpet, which had been a potential deterrent, was no longer an issue and enhanced the appearance of the home. The cigarette odor was gone and likely due to the Ozone machines that he used at the end of the job. Shortly after the cleaning, we received an offer. During the inspection, which was on one of the rainiest days we'd had in months, the inspector found that the carpet was damp in the basement corner and that we had water coming in. We found that there was a gutter issue on the exterior and fixed it and did the proper clean up. Afterward the realtor mentioned that there was a faint damp smell still. We took some additional measures with a humidifier but I still had a concern and called Andrew to come and assess it. He made a special trip with his Ozone machines but upon inspection stated that he didn't detect any odor and felt that I was all good! I can't tell you how pleased I am with Hydrostar and Andrew's service and work ethic. Did I say that I worked and managed this from 500 mile away? Andrew could have taken advantage of the situation but HE DID NOT. He was informative, helpful, honest and genuine in everything he did and I am forever grateful. The service I received made a difficult situation much more positive and manageable. I certainly would recommend Hydrostar for all your carpet needs, large or small. Andrew has made a company that is trustworthy, competent and unique in today's world. God Bless Hydrostar!read more
Alexander Matacia
Alexander Matacia
18:14 06 Oct 19
Did a good job of cleaning the carpets but beware of the prices they quote you. They quoted us $200 over the phone and... when they got to the house they tried to charge double that amount. I couldn’t afford that price so instead we only had half the carpets cleaned.read more
Madelyn Sentell
Madelyn Sentell
18:29 22 Sep 19
My carpets have never been so clean! I’ve used a very popular carpet cleaning service in the past (think yellow),... but they did not come close to what Hydrostar has done. With a dog and two cats the carpet was a terrible mess. They protected my hardwood with mats and the wall corners with plastic protectors. Andrew and his son were on time, efficient, and reasonably priced. I will definitely use them again.read more
Bridget Bednark
Bridget Bednark
02:02 23 Aug 19
Incredibly honest and great service. Highly recommend. We were in a last minute bind needing to get our ducts cleaned... and the team came out within 24hrs. Andrew ended up finding an issue with our HVAC that we weren’t aware of while inspecting the ducts. We would have never known of the issue if it weren’t for him. He could have come to clean as planned, but instead went above and beyond to truly help us and let us know of problem needing to be fixed beforehand. We have the utmost respect for Andrew and his company after this experience.read more
Anthony Sturgill
Anthony Sturgill
23:55 21 Aug 19
Respectful of property. Did an excellent job and were very thorough. The before and after of both a rug and stairs was... night and day. Efficient and friendly.read more
Aly Taylor
Aly Taylor
14:11 09 Jul 19
We moved to Knoxville a year ago - the house we purchased was mostly carpeted and had an overwhelming wet dog smell. I... thought we were going to have to pull out all of the carpet. Instead, we thought we would first try having the carpets cleaned to save some money. This father/son team did an amazing job and the smell was (mostly) gone that day! After a few days of having the windows open, the smell was completely gone! We had them clean our tile floors as well and I'm so thankful we did! I didn't realize how nasty they were until I saw all the nasty water! My reasons for giving a 4-star-rating are as follows: A couple of the stains that were removed have come back - after about 3 months they were back. We had the carpets stretched in a couple of the rooms which I believe was $10/linear foot and took them all but 5 minutes to complete. I feel they got in a little bit of a hurry in our living room and cut the carpet short. There is now a gap between our tile and carpet. We're trying to find a transition piece to put between the two room that will correct the problem. Overall, I'm pleased with the service and would use them again.read more
Dee Dawson
Dee Dawson
15:23 05 Jul 19
Andrew and his son were very pleasant, prompt and efficient. They checked the carpet for stains to ascertain the best... cleaners to use. When they were done, the carpet looked great and we were very pleased.read more
Felicia Davidson
Felicia Davidson
15:07 04 Jul 19
We are showing our home and wanted to put our best foot forward. These guys came in, last minute, and knocked it out of... the park! Our carpets look brand new. Thanks so much!! I highly recommend this company to anyone who wants the best at a great price!!read more
Abel Lupescu
Abel Lupescu
13:26 24 Jun 19
I just recently purchased a new home and the previous owners had pets so I wanted a good carpet cleaning to get the pet... stains and smells out and HydroStar did just that. They arrived on time and did a professional job on thoroughly cleaning my carpets. I highly recommend them to anyone looking for a professional and trustworthy carpet cleaning company.read more
Polly Barnett
Polly Barnett
10:39 18 Apr 19
Hydrostar came out to do my kitchen tile, and shampoo my family room, stairs and upstairs hallway. I was ready to rip... out the carpeting, but Hydrostar did a great job in bringing it back to life! Very happy with the results! And the tile grout looks brand new! We will definitely use them again!read more
Jennifer Mathes
Jennifer Mathes
23:35 11 Apr 19
I highly recommend Hydrostar, from the initial contact, to the final results, they have been outstanding. We had some... very tough pet stains, after Hydrostar was finished our carpets looked brand new. I called and priced other places, for the results, Hydrostar can't be beat! Definitely would recommend them.read more
Dave Betty
Dave Betty
13:50 01 Apr 19
Hydrostar did an excellent job for us. Andrew & his delightful son were 100% professional, trustworthy and reliable.... The quality of their work was top-notch. Andrew has a huge breadth of experience in carpet cleaning and my wife and I learned a lot during his visit. Look no further than Hydrostar! We will definitely have them back in the future.read more
Melanie Peterson
Melanie Peterson
23:54 22 Mar 19
Mr. Duckworth & his son did a great job cleaning my carpet & sofa. They were honest, courteous, & they made sure I was... happy with their work. My carpet looks great & would definitely recommend them to family & friends.read more
Loretta Hale
Loretta Hale
11:32 22 Feb 19
We have had our carpets cleaned by several different cleaning services, but none of them did the job Hydrostar did. ... Our rugs look amazing! We are getting ready to retire and move to a smaller house near my daughter. I will definitely use Hydrostar again when we are ready to put our house on the market, not only to clean our rugs but our hardwoods as well. Very reasonably priced, the father son team was friendly and professional and my rugs look like new.read more
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